My mom checked into Aspira Hana Tonglor yesterday morning. She is an elderly widow with no knowledge of how to use wifi or Line, all communication with the hotel went through me.
Already we experienced a very helpul and friendly staff upon booking. The driver was waiting for her at the airport and even though her flight arrived half an hour early, she did not have to wait.
Checking in the hotel went very smooth and she received a very good explanation on the procedure of housekeeping (every 4 days), twice daily temping and the covid tests.
You can choose meals from a set menu, and order a day ahaid through Line. Since she doesn’t know how to do that, staff have given her a paper order note for her next day selection.
She has a spacious living room, kitchen with washing machine, nice bedroom and a good bathroom. Balcony is locked until the first negative covid test.
Meals are served in the typical styrofoam boxes, but the room has plates, stainless steel cutlery and dishwashing soap. The portions are not gigantic, but you won’t be hungry for sure. She found the meals this far tasteful, but missed some veggies or fruit. She had let the staff know, and promptly she received an apology letter from the manager. It didn’t need an apology, but she appreciated it very much that the hotel is working on in. Hopefully the kitchen serves some more veggies tonight.
Housekeeping stocked her room up with water, coffee and thee, and some snacks. With the meals you can order softdrinks, juice, hot chocolate or (iced) coffee.
So far, very good experience and extremely helpull staff.
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Second update on my mom’s experience at Aspira Hana.
Nicky is the lady taking care of my mom and the way mom describes her is friendly, professional, takes care of her like you would take care of your own mom. So very big thumbs up for this awesome service!
The set menu is not too elaborated, but Nicky told my mom she could order some different meals for her. She will be getting some noodlesoup (kwietiew) tomorrow. Yesterday they rang her up if she wanted some thai sweets, and they delivered them with her meal. They were very yummie!
Mom complimented the room again today, she is really happy with it. She is not stuck in a small bedroom and really enjoys that she had a seperate living and diningroom, the sofa is not wrapped in plastic as you can see in other hotels.
I can really recommend the hotel with her compliments!
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